Return Policy

Terms for Physical Products


How are your products made?

For some of our products we work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

For our books we use third party distribution networks. These products are produced and shipped on demand by another company (e.g. Amazon or Lulu). Although we strive to always deliver quality products, please note that the final production and distribution is handled by Amazon or Lulu and we are not liable, have control over the printing quality or delivery time frames. Please read more on refunds/replacements for defective products below.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at within a weeks' time with photos of the damaged/defective product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. Please do not return the product to the address listed on the package. Please read more below. 


When will I get my order?

Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. We work with an on-demand order fulfillment company with facilities worldwide. The shipping time depends on your location, but can be estimated as follows:

  • USA: 2–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Some of our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not within our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.



Do you offer refunds?

We do not offer refunds for a change of mind. Refunds are only offered to customers that receive the wrong, damaged or defective items. If any of this applies, please contact us at, with your order number, photos of wrong/damaged/defective items within a weeks' time. We will sort it out for you by providing a replacement, or issue a refund.

What’s your return/exchanges policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at, within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

Terms for Digital Products and Programs


Upon enrolling and completing payment, one of our team members will verify your registration. Expect to hear from us within 24 to 48 hours to assist in setting up your account and granting access to the lessons and learning resources.


i4 Neuroleader™ Certifications & Assessment:

There is a 7 day refund policy from the moment you purchase our programs and assessment, and only applicable if the digital content has not been accessed. Before accessing our online programs for the first time, you will be asked to sign an agreement. By selecting ‘continue’ you are forfeiting the possibility of receiving a refund within the 7 day period, since the program will be fully accessible in your account. Refunds are not available for payment plans. If you have started your assessment, you also forfeit the possibility of receiving a refund within the 7 day period.

In-House Programs & Keynote Engagements:

If a workshop, program or keynote is postponed by the client, a written request must be made at least 15 days prior to the delivery date. The session will then be rescheduled at no extra charge, subject to our availability. If canceled within 15 days of the delivery date, a re-booking fee of 50% of the total value of the session will apply. We reserve the right to cancel or postpone services at anytime. In this case, a new date will be agreed with the client.

Coaching, Debriefs & On-Boarding Sessions:

If there was a no-show or the session got canceled by you within 48 hours of the starting time, a fee of US$150 applies to book a new session. If there were any delays in commencing the session, it is your responsibility to advise your debriefer via email before the session starts. If you were late to the session, the debrief would be automatically canceled after 15 minutes of the starting time. A new session would then have to be rescheduled. If the cancellation occurred prior to the 48 hours from the starting time, there would be no additional cost for re-scheduling. This cancellation should be made via email directly with the debriefer, prior to the 48 hours. The debriefer reserves the right to postpone the session. In this case, the session would be rescheduled at a time that is convenient for both parties without any additional charge.

Live online or face-to-face events, workshops, programs and summits:

Registrations are non-refundable. If you are unable to attend, the enrollment can be transferred to someone else or the credit can be used towards any future programs and/or products offered and listed on the About my Brain Institute website. Please note that tickets cannot be resold for commercial gain. We reserve the right to cancel or change event dates, time, line up & venue. Only in this case, refunds will be considered if the About my Brain Institute does not offer an alternate event date.